‘Online Monitoring’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an obvious target for digital platform algorithms.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an advertising revolution, in which large companies are allocating substantial funds to content creators and devoting less capital to advertising goods in conventional outlets.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Today, a spree of amateur-created clips have chronicled its broad application in “life hacks”.
Hailed as a fix for dirty sneakers or making fragrance last longer, along with a cure for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, marketers at Unilever boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were given the thumbs up. This was also the case for ideas it could extend fragrance and restore leather handbags. Suggestions it could bleach teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators.
This tracking of digital spaces to inform business strategy has been termed “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend half of its colossal advertising budget on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without dampening the fun” was essential.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, back to when people were hanging out their laundry and sharing usage tips.
“We are witnessing a departure from a mass communication approach, where we would just send out ads … Currently, it's countless discussions, various groups. Changes in digital feeds means that these communities feel niche, but they’re not.
“Ensuring your product is discussed by consumers, talked about by other people, that fosters reliability and pertinence. Creators are critical to that. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The strategy reflects dramatic transformations occurring in how media is consumed, with younger consumers devoting greater hours to apps like TikTok and Instagram than television, magazines or radio.
This change is evidenced by falling revenues for broadcast and newspaper ads. In the UK, commercial funding for primary networks have declined by over six hundred million pounds in actual value since the end of the last decade.
The Rise of the Creator Economy
Additionally, it points to a media convergence as large companies almost become production houses themselves, linking up with hundreds of content creators to boost their products.
Leon Harlow said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the individuals they follow more than they trust ads. It's an ongoing shift.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to gauge performance.
This strategy is expanding. Advertising spending on digital creator partnerships is increasing four times faster than the media industry overall. Stateside, it has more than doubled since 2021 and is expected to hit tens of billions in 2025.
TV's Lasting Role
Despite the huge changes, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”